Here you can find answers to some of our frequently asked questions. If your question isn’t answered here, or you would like to get in touch for any reason at all, please send us a message using the form provided on our contact us page. You can also find out more about us and our products on our about us page.

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♢ How long will it take for my order to arrive?

We aim to deliver your order within 2-4 working days.

♢ Do you offer international shipping?

We currently offer UK delivery only, but we plan to offer international shipping as soon as possible.

♢ How can I get my welcome discount?

Once you’ve signed up to our mailing list, you’ll receive a welcome email including your 10% discount code for use at checkout. If you haven’t received it, first check your spam folder and make sure you’ve responded to our double opt-in email. 

♢ What is your returns policy?

We want everyone to be pleased with their order. Whilst we do not currently accept returns, we will readily provide replacements or refunds in the unlikely event of an issue with your purchase. For further information, please refer to our full returns policy.

♢ How do your charity donations work?

We feel strongly that everyone should have a safe place to call home, which is why 10% of our net profits are donated to registered UK charities supporting people experiencing homelessness. All of our donations are made on an annual basis. If you would like to know more, some further information on our charitable giving can be found in Section 21 of our terms of service.

♢ Why do you use cocosoy wax?

We tested a lot of different candle waxes and ultimately decided that cocosoy is the best. It benefits from superior hot throw to pure soy wax, and has a much smoother surface reset. Both soy and cocosoy have a beautiful creamy texture and unbeatable cold throw, whilst being significantly more sustainable than paraffin and mineral waxes. Vegetable waxes burn more cleanly than paraffin waxes and produce less soot, maintaining higher air quality in your home.

♢ How can I upcycle my candle container?

When your candle is finished, simply store it in the freezer for several hours to loosen the labels and remaining wax. The wax should now be easy to remove using a butter knife. Wipe the container with a dab of olive oil to remove any residue, then give it a final clean with a warm wet towel to restore it for reuse.

♢ Who is Morgan le Fay?

Morgan le Fay is the mythical enchantress of Arthurian legend, a healer and trickster who walks the boundary between light and dark. We chose the name to reflect our passion for creating bold fragrances with a sinister streak, inspired by tales of the ghostly and uncanny.